Features
Show changes and infrastructure events alongside errors to pinpoint potential root causes.
Enable root cause investigation by correlating incidents with change data and infrastructure data.
Integrating Onepane with New Relic helps you pinpoint the exact cause of incidents in New Relic. By analyzing changes (code updates, configurations) and deployments along with incidents. Imagine seeing exactly which change triggered the error, saving you tons of troubleshooting time.
Overview
The process of integrating Newrelic in Onepane requires the following:
Create an API key for Onepane in New Relic
Create an Ingest license for Onepane in New Relic
Add Key to Onepane
STEP 1: Create an API Key in New Relic
Here's a step-by-step guide on how to create an API key and Ingest license for getting New Relic data into Onepane.
Step 1: Sign in to the New Relic Portal
Open your web browser and navigate to the Newrelic Portal.
Sign in with your New Relic credentials.
Step 2: Navigate to the API keys section
In the New Relic Portal, click on the "Profile" menu from the left sidebar.
Click on API keys. This will open a window that lists all API keys in the system.
Step 3: Create an API key
In the API keys section click on the "Create key" button.
Key type: Select User for the key type.
Name: Provide a proper name for the key
Notes (optional): leave it empty
Click on 'Create key'
Step 5: Copy the API key
In the API keys window search for your key
Click on the 3 dots on the right side of the key
Click on the 'Copy key'. And save it in a secure location
Step 6: Create an Ingest license
In the API keys section click on the "Create key" button.
Key type: Select Ingest license for the key type.
Name: Provide a proper name for the key
Notes (optional): leave it empty
Click on 'Create key'
Repeat step 5 to get the key
Step 7: Store Application Information Securely
Keep the keys, including the ingest license, in a secure location. These details will be used to authenticate and authorize your application to access New Relic resources by Onepane.
That's it! You've successfully created an API key with the necessary permissions for integrating with New Relic resources and incident alerts.
STEP 2: Integrate Newrelic with Onepane
Connect New Relic
Open Integrations from the menu
Click on Add Integration
Select New Relic from the list of connectors
Please provide a Name for your connector that will help you identify it in case you have multiple connectors.
Provide credentials and test if the credentials are valid or not
Please wait for some time to get the connector to Status to Running
Once the connector is running, open the connector configuration view. You can see Basic configurations there. Onepane automatically correlates resources across platforms. you can edit these auto-mapped resources later as well.
Once the integration is completed Onepane will send the event from multiple platforms for the corresponding New Relic entity.
STEP 3: Correlating Newrelic incidents with changes detected by Onepane
Step 1: Check for Incidents:
Go to the "Alerts & AI" section to look into any reported incidents in more detail.
Look over any triggered incidents in the "Alerts & AI" section.
Step 2: Identify Relevant Service:
After determining which service is impacted by the incident, move on to the "Change Tracking" section to review the most recent modifications about that particular service.
Find the deployments for the impacted service under the "Change Tracking" section. This will facilitate the understanding of the modifications that may have resulted in the incident.
Step 3: Analyze Infrastructure Events:
Continue to the "Infrastructure Events" section to examine any recent occurrences related to infrastructure.
Step 4: Review Infrastructure Changes and Deployment Changes:
By correlating deployment change and infrastructure change from Onepane with New Relic, you can enable faster root cause identification for the incidents.
With these steps in place, you'll be able to investigate incidents by correlating Onepane change data and infrastructure events within New Relic.